Our position on claims:
An insurance claim, in our opinion, is a Moment of Truth! We commit to to guide you through the process, to help you understand the coverage, keep you informed of the progress of the claim and facilitate communication between you and the insurance company. We are not licensed adjusters and we cannot insist that an insurance company act in your favor, but we understand insurance coverage and can advocate for you in situations where there is more gray than black and white. 98% of claims are resolved without a hitch. We play a part in that but we’re also here for those more complicated claims.
After hours number: (802) 793-1132 (for Emergencies)*
In the event of a claim:
- Your personal safety should be your first concern
- Preservation of property should be second, meaning make sure you’re doing your best to prevent further damage to your stuff. This could mean tarping a roof or having your car moved to a secure location.
- Report the situation to proper authorities (police, fire, state agency)
- Contact us or the insurance company directly (phone numbers or websites below).
Consider these local body shops:
- Majestic Auto Body, Moretown, VT. (802) 244-5465
- Shephards Brook Auto Repair, Fayston, VT. (802) 496-3368
- Atwood Collision & Repair, Bolton, VT. (802) 434-4726
For repair to Property Damage, we recommend:
- PuroClean Managed Services for water, fire, and smoke damage. Williston, VT. (802) 878-9800
or for emergencies, call (888) 379-6940.
For Other Consumer Claims Services, contact:
- Concord – (800) 660-3838
- Dairy Land – (800) 225-1390
- Farmers – agent only
- Foremost – (800) 527-3907
- The Hartford – (800) 243-5860 24-hour service
- MMG – (800) 343-0533 during business hours; (888) 869-78700 after hours
- Peerless – (800) 522-7151
- Progressive – (800) 274-4499
- SafeCo – (800) 332-3226 24-hour service
*Disclaimer: We try to respond to your after hours emergency calls in person immediately, BUT the limitations of cell phone service in VT sometimes makes that difficult. If we do not answer your call or email immediately please follow the instructions above and know that we will get in touch with you as soon as possible.